Privacy Policy

1. Overview

Pebble Informatics ("Pebble Informatics", "we", "us", or "our") operates the website about.pebble.org.in and provides web development, Android development, backend development, and API design and integration services to clients in India and internationally (together, the "Services").

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. By using our website or engaging our Services, you agree to the practices described in this policy.

2. Information we collect

We collect information in the following ways:

Information you provide to us

• Contact details submitted through our forms, such as your name, email address, phone number, and company name.
• Project details you share with us when requesting a quote or starting an engagement.
• Information you provide when subscribing to our newsletter or blog updates.
• Correspondence you send us directly, including emails and messages.

Information collected automatically

• Usage data such as pages visited, time spent on the site, referring URLs, and browser or device type.
• Approximate location derived from your IP address.
• Information collected through cookies and similar technologies, described in Section 5.

Information from client engagements

• Information shared with us in the course of a project, which may include access credentials, technical documentation, or data belonging to our clients and, where applicable, their end users. We process such data as instructed by the relevant client and under the terms of the applicable service agreement.

3. How we use your information

We use the information we collect to:

• Respond to inquiries and provide quotes for our Services.
• Deliver, maintain, and support projects we've been engaged to build.
• Send administrative communications, such as updates about a project or changes to our policies.
• Send newsletters or marketing communications, where you have opted in, and which you may unsubscribe from at any time.
• Improve our website, understand how it's used, and troubleshoot issues.
• Comply with legal obligations and enforce our agreements.

4. Legal basis for processing

Where the Digital Personal Data Protection Act, 2023 (India) applies, we process personal data on the basis of your consent, or where necessary to perform a contract with you, comply with a legal obligation, or for our legitimate uses as permitted under the Act.

Where the EU/UK General Data Protection Regulation or a similar international data protection law applies to you, we rely on one or more of the following legal bases: your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your data protection rights.

5. Cookies & tracking technologies

We use cookies and similar technologies to keep the website functioning properly, remember your preferences, and understand how visitors use our site. This may include:

• Essential cookies — required for core site functionality, such as page navigation and form submission.
• Analytics cookies — help us understand aggregate visitor behaviour so we can improve the site.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect how parts of the site function.

6. Sharing & disclosure

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as hosting providers, email delivery services, and analytics providers, under confidentiality obligations.
• Clients, where information is collected on their behalf as part of a project we're delivering for them.
• Professional advisors, such as legal or financial consultants, where necessary.
• Authorities, where required to comply with a legal obligation, protect our rights, or respond to a lawful request.
• A successor entity, in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

7. International transfers

As we serve clients both within India and internationally, your information may be transferred to, stored, and processed in countries other than your own, including India, where our team and infrastructure are based. Where required by applicable law, we take reasonable steps to ensure such transfers are subject to appropriate safeguards.

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our Services, comply with legal, accounting, or reporting obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymise it.

9. Your rights

Depending on where you're located, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Withdraw consent, where processing is based on consent.
• Object to or restrict certain processing, where applicable law provides for it.
• Request a copy of your data in a portable format, where applicable law provides for it.
• Lodge a complaint with your local data protection authority.

10. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's privacy

Our website and Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated where required by law.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, reach out to us: